Frequently asked questions
Answers about your account, sharing, discovery, conversations and shopping on Baddie.
Getting started
What is Baddie?
Baddie is a place to watch, create and connect. Discover short and longform videos, share your own posts, follow creators and chat with friends. Shopping and resale are part of the app too.
How does social shopping work on Baddie?
Discover recommendations through people, follow their posts and ask questions in the comments. Posts can link to featured products, so you can shop a recommendation in the same app.
What can I share on Baddie?
Share photos, videos and everyday moments. Follow people, save posts, reply in the comments and continue conversations in chat.
Can I sell on Baddie?
Yes. Approved merchants can sell as Baddie Partners, while individuals can post community resale listings through Declutter.
Can I use local payment methods?
Yes. Baddie supports trusted local checkout flows with clear payment confirmation and order status updates.
Where do I track my order?
Open You in the app to manage your orders, or use the public order tracker when you have a tracking number or order ID.
Your account and conversations
Where can I manage my account?
Open You for your profile and account settings, including privacy, security and notifications.
Where are my messages and calls?
Open Inbox for your conversations and calls.
How do I get help with another experience?
Contact support with the name of the experience, what happened and when. Include any error message you saw.
After checkout
My payment is pending. What should I do?
Check the confirmation state in checkout. If your account has been debited but the payment is still pending, contact support with your order reference and payment receipt.
How do I get help with a delivery?
Check your order history for the latest status. If the expected delivery window has passed, contact support with your order reference and a description of the issue.
Can I return an item?
Return eligibility depends on the item, its condition and the circumstances of the purchase. Read the refund policy and contact support with your order reference before arranging a return.